Privacy Policy
Regen Health (hereinafter referred to as “the Company”) conducts its operations based on mutual trust between clients and the Company. By using the Company’s website, other related services, or registering as a member, you agree that the Company may collect, process, and utilize your personal data in accordance with this Privacy Policy. The principles of the Company’s privacy policy are detailed as follows:
1. The Company will collect personal data that is necessary for its business operations (including name, phone number, date of birth, ID number, email, address, and other personal data required for specific purposes related to the Company’s business operations).
2. The Company will use your personal data to provide you with better customer service.
3. Unless your consent has been obtained, or as required by law, or previously notified to you, the Company will not disclose your personal data to any external organization.
4. The Company may be required to disclose your personal data to government authorities or other regulatory bodies, but only when such authorities have proper legal authority.
5. The Company is committed to maintaining accurate and up-to-date personal data records, and you may request modifications at any time.
6. The Company explicitly requires all authorized personnel and third parties who use your personal data to comply with the Company’s confidentiality obligations.
7. To adapt to changes in circumstances or legislation, this website reserves the right to modify or update this policy at any time. You should regularly review this policy to understand your current rights and obligations. Continued use of the services after any modification or update constitutes your agreement to accept such changes.
The Company follows the above principles to demonstrate the utmost respect for your trust.
Scope of the Privacy Policy
1. This Privacy Policy applies to the collection, processing, use, and protection of personal data when you use the services of Regen Health and its affiliated companies’ websites.
Data Security Measures
1. Regen Health (hereinafter referred to as “the Company”) places high priority on security and is committed to ensuring that your personal data is securely protected from unauthorized or accidental access, processing, or deletion. To safeguard data security, the Company implements appropriate measures in facilities, electronic systems, and management practices.
2. The secure areas of the Company’s website use industry-standard Transport Layer Security (TLS) protocol and 256-bit encryption to protect your personal data. When you provide important information such as personal data to the Company, it is automatically encoded before being securely transmitted over the Internet.
3. The Company’s website servers are protected by firewalls and are continuously monitored to prevent unauthorized access. The Company takes all practical steps to ensure that personal data is not retained longer than necessary and complies with all applicable laws in the Republic of China regarding the retention of personal data.
Self-Protection Measures
1. Please properly safeguard passwords and any personal information, such as your username, email, or other transaction-related data. Ensure they are not intentionally or unintentionally shared with unauthorized persons. Do not allow others to access your private information without permission. The Company strives to maintain high security standards to protect your interests.
2. Your private data is unique to you and should remain confidential. If you believe your personal data has been disclosed, lost, or stolen and may have been used without authorization, you are responsible for notifying the Company immediately.
3. If you share a computer with others or use a public computer, always close the browser window to prevent others from reading your emails or personal data.
Collection of Personal Data
1. Use of “cookies”
When you browse this website, the site records your visit to analyze visitor numbers and general usage. Some data is collected through “cookies.” Cookies are small files automatically stored in your web browser, allowing the website to retrieve information later. Most cookies are valid only for a certain period or a single visit. Cookies do not contain any data that allows others to contact you via phone, email, or other methods. You may disable or limit cookies through your browser settings; however, refusal or restriction may cause some website functions to not operate properly.
2. Marketing
The Company may occasionally collect personal data from visitors who participate in online, telephone, or Facebook page contests or promotions. Such data collection is voluntary, and the Company will explain the purpose of collection and ensure that the data is only used for stated purposes. The Company may use this data to send relevant products, services, and other marketing information. Visitors may also be invited to participate in surveys, market research, and other studies. If you do not wish to receive marketing emails, you may opt out at any time.
If you wish to stop receiving marketing communications, please call the Company’s service hotline at 02-7746 8189 or contact a customer service representative. The Company will process your request immediately at no cost (excluding data processed prior to receiving your instruction).
Statement on Data Collection
Regen Health (hereinafter “the Company”):
1. Processes correspondence with you and provides appropriate product and service information.
2. Collects, processes, utilizes, and internationally transfers your personal data as permitted by law, business registration, or corporate bylaws for purposes including, but not limited to, marketing, consumer protection, customer management, e-commerce services, account management, contract-related matters, research and analysis, information and database management, and other lawful purposes.
3. Provides your personal data to the entities described in Article 3 for purposes allowed under their business registration, bylaws, or laws.
Types of personal data collected:
– Identification: C001–C002 (e.g., name, phone, bank account or credit card numbers)
– Characteristics: C011–C013 (e.g., gender, date of birth)
– Social Status: C031–C041 (e.g., address, property, residency documents)
– Financial Transactions: C093 (e.g., payment amounts, credit limits, payment methods, transaction records)
– Other Information: C131–C132 (e.g., uncategorized emails)
Use, region, recipient, and method of personal data:
– Duration: During the purpose of collection or the legally required retention period, whichever is longer.
– Region: Republic of China (including Taiwan, Penghu, Kinmen, Matsu).
– Recipients: The Company, partner medical institutions, outsourced agencies, third parties with business or contractual relations, marketing collaborators, authorities with lawful jurisdiction, judicial or governmental bodies.
– Method: Automated or manual processing.
Rights under the Personal Data Protection Act:
– You may inquire, review, or request copies of your personal data, subject to reasonable costs.
– You may request corrections or supplements to your personal data.
– You may request cessation of collection, processing, use, or deletion, except where required by law or business necessity.
Requests can be submitted via the customer service email [email protected] or hotline 02-7746 8189. To opt out of marketing emails, call 02-7746 8189 for assistance.
Impact of not providing personal data:
– You may choose whether to provide personal data. Refusal may result in the Company being unable to perform necessary reviews or provide services, and service applications may be denied.
The Company reserves the right to revise this notice and will notify you through various channels, including websites, email, or other means, with details of revisions.
In case of conflicts with prior agreements or documents, this notice shall prevail.
Appendix 1: Specific Purposes of Personal Data Collection
According to the Ministry of Justice, specific purposes include:
– Collection and processing by non-governmental agencies under legal obligations
– Credit card, cash card, transfer card, or electronic ticketing services
– Contracts, similar contractual or legal relationships
– Consumer and client management and services
– Consumer protection
– Education or training administration
– Online shopping and e-commerce services
– Advertising or commercial activities management
– Surveys, statistics, and research analysis
– Supervision by other public authorities
– Legitimate personal purposes
– Other business operations consistent with registration or corporate bylaws
Privacy & Security Consultation and Remedies
For questions, opinions, or reporting violations regarding privacy and security policies, please contact the Company at:
Email: [email protected]
